Department: MEAT                                          Reports To: Meat Department Manager

Pay range $15.50 - $21.67

Job Summary: To effectively and efficiently comply with all aspects of the Meat Department including customer service, department conditions, profitability, productivity and workplace conditions. Stock fresh and frozen meats, poultry, and seafood and provide excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBLITIES

Department Operations and Customer Service

·         Prepare and stock certain meats, poultry, and seafood following best practices for accuracy, merchandising, rotation, sanitation, and pricing.

·         Adhere to proper procedures for packaging, weighing, and pricing items for customers.

·         Help customers make product selections by answering questions and providing information about ingredients.

·         Follow proper procedures for opening and closing the department.

·         Help maintain cleanliness of the walk-in cooler/freezer, and all work areas; rotate product, and inform supervisor(s) of products that need to be ordered.

·         Maintain proper receiving procedures; inspecting, weight checking, temp. checking, invoice accuracy and recording, and other necessary paperwork.

·         Build and understanding of the following, areas, including where information about them is kept:

o   Working knowledge of department vendors and their products, including how these suppliers meet our natural/organic/local standards.

o   Understanding of who is responsible for ordering which products and ordering deadlines and arrival dates; have excellent knowledge of the products we sell.

Working knowledge of department delivery schedules.

·         Accurately take and fill customer special orders and requests for information.

·         Ensure that all products are faced and fronted for easy availability and store appearance.

·         Assist in maintaining organized cases and back stock area and be able to locate products with a minimum amount of trouble.

·         Adhere to scheduled shifts and be ready for work when the shift begins.

·         Follow instructions; respond to management direction.

·         Maintain accurate and attractive signage within your department.

·         Maintain a professional working relationship with and communicate relevant information to co-workers.

·         Follow store policies and procedures.

·         Keep department orderly and clean.

·         Maintain professional working relationship standards within department. Assist co-workers with interpersonal problem solving where/when appropriate.

·         Help ensure that department co-workers are following all store and department policies and procedures. Report non-minor policy/procedure violations to meat cutters or manager for corrective action.

·         Be responsible to meat cutters and manager in the department, including staff break schedules, delegation and follow up on tasks, and maintaining work efficiency.

·         Greet and offer assistance to customers - follow the 10-4 rule.

·         Demonstrate proper phone etiquette and delivery of messages.

·         Know store layout and know which products belong to which departments.

·         Demonstrate excellent customer service at all times.

·         Perform other duties as assigned by management.

Maintenance, Safety and Security

·         Wear proper clothing during shift, consistent with current store and department uniform and appearance standards.

·         Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury.

·         Follow accepted food safety practices.

·         Handle all store equipment with care; observe all safety precautions and assist others in doing so.

·         Follow DFC safety policy at all times and assist in maintaining all areas of the store in safe condition.

·         Report unsafe, or potentially unsafe conditions.

·         Complete hourly sweeps and/or temperature checks.

·         Monitor department and nearby areas for shoplifting, follows established policy when handling problem customers or suspected shoplifters.

·         Provides back-up to other staff as needed.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate competencies in the following matters:

1. Problem Solving

•       Identify and resolve problems in a timely manner.

2. Customer Service

·         Manage difficult or emotional customer situations.

·         Respond promptly to customer needs.

3. Attendance/Punctuality

·         Be consistently at work and arrive on time.

·         Arrive at meetings and appointments on time.

4. Dependability

·         Follow instructions.

·         Respond to management direction.

·         Complete tasks as instructed or seek clarification of tasks.

5. Work Quality

·         Demonstrate accuracy and thoroughness.

·         Look for ways to improve and promote quality.

·         Apply feedback to improve performance.

·         Monitor own work to ensure quality.

·         Demonstrate initiative to take on new tasks and responsibilities.

·         Assist with other tasks as assigned by manager.

6. Work Quantity

·         Complete work in a timely manner.

·         Strive to meet and exceed productivity standards.

·         Stay on task.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The following requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Language Ability

·         Read and comprehend simple instructions, short correspondence, and memos.

·         Communicate effectively in oral and/or written form.

·         Effectively present information in one-to-one and small group situations to customers and other employees.

2. Math Ability

·         Competency in basic arithmetic, fractions, ratios, and percentages.

·         Perform these calculations using units of U.S. currency and units of weight, volume, and distance.

3. Reasoning Ability

·         Apply common-sense understanding to carry out detailed written or oral instructions.

·         Deal with problems involving a few concrete variables in standardized situations.

4.  Computer Skills

·         Demonstrate basic skills in email, word processing, copier/printer functions, and familiarity with spreadsheets.

5. Operational Equipment Skills

·         Basic knife skills.

·         Operate slicer, and sausage stuffer.

·         Operate a manual pallet jack.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Daily Physical Demands

·         Stand for extended period of time.

·         Reach with hands and arms.

·         Walk, climb, or balance and stoop.

·         Lift and/or move up to 50 pounds.

2. Specific Vision Ability

·         Have close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Occasional Exposure to;

·         Fumes or airborne particles.

·         Outdoor weather conditions.

·         Extreme cold (non-weather).

·         Wet or humid (non-weather).

2. The noise level in the environment is usually moderate.