The Customer Support Specialist will interact with the customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. They handle both inbound and outbound phone conversations with clients to provide support from start to finish to resolve customer inquiries or concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Interacts with customers via telephone, email, or online chat to provide support and information on an assigned product or service.

Ensures that appropriate actions are taken to resolve customers' problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Works as a liaison between the customer and the appropriate division staff to assist customer requests.

Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES include the following. Other duties may be assigned.

Strong phone and communication skills (written and verbal).

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Comprehensive knowledge of Microsoft Office products,

Ability to maintain composure and convey a positive attitude while interacting with customers and team.

Strong ability to multi-task.

Ability to work quickly and accurately.

Ability to interact and communicate with internal and external professionals

Ability to work with minimal supervision.

Excellent listening and problem-solving skills to provide the information or solutions their customers need.

Patience when handling tough cases.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) with previous experience in a customer service/support role is required. training. Call center experience is preferred but not required.

LANGUAGE SKILLS

Ability to read and interpret documents such as invoices, reports, safety rules, operating instructions, and procedure manuals in English. Ability to fill out various reports and write routine reports, spreadsheets, and correspondence in English. Ability to communicate effectively with all employees of the company and especially customers in English.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.

REASONING ABILITY

Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

No specific certificate, license, or registration is required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to sit for prolonged periods of time and use their hands to operate a computer keyboard and mouse. The employee is required to talk and/or hear on the telephone for much of their shift. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

The work environment is most often an office or cubicle.

The work is most often performed at a desk.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Salt Lake City, UT 84104: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Office experience: 1 year (Preferred)
• Communication skills: 1 year (Preferred)