Benefits

Pulled from the full job description

• Dental insurance
• Health insurance
• Vision insurance

Customer Support (call center)

Location: Aguadilla PR

Your responsibilities may include but are not limited to:

• Executes transactions as per prescribed standard work and timelines such as entering orders, creating quotes, verifying documents, processing bills, analysis of data, responding to complaints/queries on mail and interacting with vendors or customers for order and case management in order to meet SLA and customer experience metrics

• Executes client transaction and closes customer query/issue as per defined SOP/parameters prescribed.

• Complies to Standard Work and transitions of prior account managers in order to meet quality standards”

• Handles individual cases that need re-work in order to ensure high customer satisfaction/NPS score from the end user.

• Shares experiences in order to facilitate capture of tacit knowledge.

• Delivers on the new process/approach in order to meet client and internal goals.

• Performs stand-alone activities or high volume transactions such as customer calls, emails, chats, requests/orders including cancelling, adding, and modifying per customer requirements in order to ensure SLA adherence, customer satisfaction, quality and compliance.

• Participates and contributes in team and/ or customer meetings.

• May be required to perform work related to direct and foreign Military.

Qualifications

Basic

• High School Diploma or GED Equivalent

Preferred

• Experience in customer support or data entry

• Proficient with Microsoft Office (Word and Excel)

• Experience with platforms such as Sales Force or SAP

• Professional written and verbal communication

• Analytical skills

• Fully bilingual (Spanish and English)

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability