Do you have a passion for helping others? Are you seeking an opportunity where you can advocate for customers and make a true difference in someone’s healthcare journey? Would you like to be a part of a growth-oriented, energetic environment where you can thrive? At WellNet healthcare we are a tight-knit community who are mission-driven, passionate about what we do, and consistently supportive of each other.

Please consider joining us as a Customer Care Advocate where you can make a positive impact on the lives of individuals and families!

Starting salary range: $40,000 - $43,000

What would make you the best fit:

· You are someone who thrives when helping others, has customer service experience, and is committed to making a positive impact.

· You can answer a variety of incoming calls from members and providers in multiple queues regarding their healthcare questions.

· You are adept at building rapport with callers using a friendly, courteous, and professional manner.

· You can determine and execute the best resolution based on the caller’s needs or requests.

· You are great at thoroughly documenting all calls and providing timely follow-up, which includes interacting with members, providers, clients, and other vendors. You persevere to ensure complete resolution of the call.

· You enjoy reviewing plan benefits and determining unique plan provisions during call handling.

You will stand out if you:

· Have earned an associate degree and have a few years of customer service experience.

· Have experience in the health insurance industry, medical billing, and/or have knowledge of health benefits – not required, we will train those who have a good track record, solid experience in helping customers, and willing and eager to learn!

· Have solid communication skills; you can demonstrate that you can relay information clearly both verbally and in written form.

· Are skilled in problem solving and issue resolution.

· Have active listening skills and possess a sense of professionalism and personal accountability.

· Have values that align with ours: optimism, respect, growth, adaptability, and building long-term, meaningful relationships.

What we can provide to you:

· Competitive salary and full benefits package including medical, dental, vision, 401k, generous PTO, and a host of voluntary benefits.

· A friendly and professional environment focused on continuing learning and development.

· Bright, open, modern office space designed for meaningful interaction.

· Casual dress code.

· Hybrid work schedule (1 - 2 days per week after 6 months of employment).

· The opportunity to continue to grow and shape your career with a leader in the industry!

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Located in Feasterville-Trevose, PA, 19053

We look forward to receiving your application!

Please send an email to ------------ include a letter of interest and resume.