Writer
As a Service Writer with Custom RV Services, you will be working alongside our Business Manager, Service Manager, and Technicians.
Essential Duties and Responsibilities include, but are not limited to:
Initiates RV services and repairs by ascertaining performance problems and services requested by our customers; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Greet every customer that enters our facility with hospitality and the highest level of respect.
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
Maintain a positive attitude and team atmosphere at all times.
To act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
Directs, coordinates, and participates in performing customer service activities as dictated by workload.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into a service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Maintains RV records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Process payments and handle cash transactions
Help Schedule appointments and manage the service calendar
Requirements:
1 + years’ experience in a Service Advisor / Writer role.
Experience with RV's and R.O. is preferred, but not required.
Work experience in any Diesel, Auto or RV repair facility.
Ability to adapt and learn/retain new information.
Skills and Qualifications:
Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
You may apply online or stop by the office to complete an application!
Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Day range:
Monday to Friday
No weekends
Shift:
8 hour shift
Day shift
No nights
Ability to commute/relocate:
Conway, AR 72032: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
Driver's License (Preferred)
Work Location: In person
Essential Duties and Responsibilities include, but are not limited to:
Initiates RV services and repairs by ascertaining performance problems and services requested by our customers; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Greet every customer that enters our facility with hospitality and the highest level of respect.
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
Maintain a positive attitude and team atmosphere at all times.
To act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
Directs, coordinates, and participates in performing customer service activities as dictated by workload.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into a service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Maintains RV records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Process payments and handle cash transactions
Help Schedule appointments and manage the service calendar
Requirements:
1 + years’ experience in a Service Advisor / Writer role.
Experience with RV's and R.O. is preferred, but not required.
Work experience in any Diesel, Auto or RV repair facility.
Ability to adapt and learn/retain new information.
Skills and Qualifications:
Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
You may apply online or stop by the office to complete an application!
Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Day range:
Monday to Friday
No weekends
Shift:
8 hour shift
Day shift
No nights
Ability to commute/relocate:
Conway, AR 72032: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
Driver's License (Preferred)
Work Location: In person
