Customer Service Representative
Job description
Position Overview
Full Job Description
Caterina Flower Farmers Insurance Agency in Crystal Lake, IL is seeking a qualified professional to join our winning team for the role of Customer Service Representative (CSR), sales experience is preferred. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Our insurance agency is located in Crystal Lake Illinois, and we are up to big things! We provide Auto, Home, Business, Medicare, and Life insurance to help protect our clients and their assets. If you want to be a part of a winning and competitive culture, then this may be the career for you!
Benefits for the Insurance Customer Service Representative:
Award-Winning University of Farmers Training!
Career growth/advancement development.
Training/coaching provided.
Hourly plus commission/bonus.
Paid time off, vacation, and personal/sick days.
Valuable experience
Qualifications for the Insurance Customer Service Representative:
Sales experience or a client-facing background is preferred.
Successful track record of meeting sales goals/quotas preferred.
Proven track record of trustworthiness, dependability, and ethical behavior.
Must be coachable.
Interest in marketing products and services.
Self-motivation is a must!
Detail oriented.
Proactive in problem-solving.
Ability to make presentations to potential customers.
Ability to assess customer needs and conduct effective interviews.
Associate degree or higher preferred.
Excellent communication skills written and verbal.
Property and Casualty license (must have currently)
Life and Health license (must have currently)
Responsibilities of the Insurance Customer Service Representative:
Understanding prospect's needs and identifying sales opportunities
Develop insurance quotes, make sales presentations, and close sales.
Creating and maintaining a database of current and potential customers
Explaining and demonstrating the benefits of our services
Staying informed about competing products and services
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each day.
Our Culture:
Customer and employee success and satisfaction are our top two priorities, which is one of the reasons why we're one of the top-producing agencies in our District. The two go together, and they build each other up, they create an external and internal army of brand ambassadors.
Compensation:
We believe in paying exceptionally well for outstanding performance. Our compensation plan is unmatched in the marketplace and truly allows our team members to make an incredible income.
Career Growth Plan:
We are constantly searching for new leaders within our company. All our team members have to better themselves, and everyone has an opportunity to advance within our organization.
Here are the frequently asked questions and answers that we get about our career opportunities:
What kind of training will I receive?
We invest in our team members to help them succeed and achieve their personal, professional, and financial goals. You will receive the award-winning product and sales training that is exclusively offered by the University of Farmers.
What is the culture like in your company?
We have a competitive culture where we expect a lot from ourselves and each other; however, we support one another to ensure that we all succeed and have an enjoyable work environment.
What would my career growth plan look like?
All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles.
Is this a commission-only position?
No, our compensation plan is unmatched in the marketplace. We offer a base salary with uncapped commission and attractive bonuses.
Job Type: Full-time
Pay: $37,000.00 - $40,000.00 per year
Benefits:
On-the-job training
Paid time off
Supplemental pay types:
Bonus pay
Commission pay
Weekly day range:
Monday to Friday
No weekends
No evenings
Work setting:
In-person
Office
Ability to commute/relocate:
Crystal Lake, IL 60014: Reliably commute or plan to relocate before starting work (Required)
License/Certification:
Property & Casualty License (must have currently)
Life & Health Insurance License (must have currently)
Work Location: In person
Job Type: Full-time
Salary: $37,000.00 - $40,000.00 per year
Benefits:
On-the-job training
Paid time off
Professional development assistance
Experience level:
1 year
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Ability to commute/relocate:
Crystal Lake, IL 60014: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Position Overview
Full Job Description
Caterina Flower Farmers Insurance Agency in Crystal Lake, IL is seeking a qualified professional to join our winning team for the role of Customer Service Representative (CSR), sales experience is preferred. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Our insurance agency is located in Crystal Lake Illinois, and we are up to big things! We provide Auto, Home, Business, Medicare, and Life insurance to help protect our clients and their assets. If you want to be a part of a winning and competitive culture, then this may be the career for you!
Benefits for the Insurance Customer Service Representative:
Award-Winning University of Farmers Training!
Career growth/advancement development.
Training/coaching provided.
Hourly plus commission/bonus.
Paid time off, vacation, and personal/sick days.
Valuable experience
Qualifications for the Insurance Customer Service Representative:
Sales experience or a client-facing background is preferred.
Successful track record of meeting sales goals/quotas preferred.
Proven track record of trustworthiness, dependability, and ethical behavior.
Must be coachable.
Interest in marketing products and services.
Self-motivation is a must!
Detail oriented.
Proactive in problem-solving.
Ability to make presentations to potential customers.
Ability to assess customer needs and conduct effective interviews.
Associate degree or higher preferred.
Excellent communication skills written and verbal.
Property and Casualty license (must have currently)
Life and Health license (must have currently)
Responsibilities of the Insurance Customer Service Representative:
Understanding prospect's needs and identifying sales opportunities
Develop insurance quotes, make sales presentations, and close sales.
Creating and maintaining a database of current and potential customers
Explaining and demonstrating the benefits of our services
Staying informed about competing products and services
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each day.
Our Culture:
Customer and employee success and satisfaction are our top two priorities, which is one of the reasons why we're one of the top-producing agencies in our District. The two go together, and they build each other up, they create an external and internal army of brand ambassadors.
Compensation:
We believe in paying exceptionally well for outstanding performance. Our compensation plan is unmatched in the marketplace and truly allows our team members to make an incredible income.
Career Growth Plan:
We are constantly searching for new leaders within our company. All our team members have to better themselves, and everyone has an opportunity to advance within our organization.
Here are the frequently asked questions and answers that we get about our career opportunities:
What kind of training will I receive?
We invest in our team members to help them succeed and achieve their personal, professional, and financial goals. You will receive the award-winning product and sales training that is exclusively offered by the University of Farmers.
What is the culture like in your company?
We have a competitive culture where we expect a lot from ourselves and each other; however, we support one another to ensure that we all succeed and have an enjoyable work environment.
What would my career growth plan look like?
All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles.
Is this a commission-only position?
No, our compensation plan is unmatched in the marketplace. We offer a base salary with uncapped commission and attractive bonuses.
Job Type: Full-time
Pay: $37,000.00 - $40,000.00 per year
Benefits:
On-the-job training
Paid time off
Supplemental pay types:
Bonus pay
Commission pay
Weekly day range:
Monday to Friday
No weekends
No evenings
Work setting:
In-person
Office
Ability to commute/relocate:
Crystal Lake, IL 60014: Reliably commute or plan to relocate before starting work (Required)
License/Certification:
Property & Casualty License (must have currently)
Life & Health Insurance License (must have currently)
Work Location: In person
Job Type: Full-time
Salary: $37,000.00 - $40,000.00 per year
Benefits:
On-the-job training
Paid time off
Professional development assistance
Experience level:
1 year
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Ability to commute/relocate:
Crystal Lake, IL 60014: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
