Responsibilities include:
• Perform quality assurance activities through automated and telephone inquiries to verify insurance claim status and insurance contact information.
• Accurately update database contact records in a proprietary system with information returned via spreadsheets and information provided over the phone.
• Records notes to case records providing clients with additional information.
• Review potential matched records to quality good matches.
• Send computer-generated documents, generate emails and excel spreadsheets.
• Provide professional and courteous customer service support to public and private network members.
• Ensure security and confidentiality of sensitive and/or protected information.
• Comply with all company policies/procedures including those pertaining to ethics and integrity.
• Training and development could also include current and future projects within our company.