Technician
– Be a superhero to Philadelphia-area small businesses
– Work with a growing team
– Solve puzzles every day
How You’ll Make a Difference
Your skills will help small businesses thrive. That matters because small businesses are the engine that drives the American economy and employs 60% of its workforce. And right now, small businesses are booming in the greater Philadelphia area. However, small business owners and workers are so busy in their fields that they can’t keep up with the technology they need.
That’s where you come in. You take what isn’t working, what’s turbulent, or what’s missing and turn it into a smooth-working system that keeps a business operating on all cylinders. You’re directly responsible for keeping local small businesses working with reliable technology.
And yes, that makes you a superhero.
Why You’ll Like CMIT
As an experienced technician, you know it’s hard to find the employer “sweet spot.” You may have even toyed with working for yourself – except that comes with a thousand daily hassles.
With us, a CMIT managed services franchise, you’ll find a job you can love. Each day, you’ll get the variety and challenge that keeps your work interesting, solving problems for companies in many fields. And each evening, our 24/7 help desk has your back, so you can kick off your shoes, shut off your phone, and chill. Working mostly from our office, you can keep work and home life separate… but you’ll also get enough fieldwork to keep things interesting.
Because we’re part of a nationwide organization, we have the technology resources usually found only in a much larger company -- including top vendors, in-house experts, and ongoing training -- but without the giant bureaucracy and corporate politics that make large organizations feel so impersonal. Instead, our lean local team delivers solutions with an extra helping of customer service, and our clients genuinely appreciate the work you do.
Your Responsibilities
• Provide technical assistance for the PCs, servers, and networks of small business owners and teams
• Resolve issues for clients via remote sessions (60%), by phone (25%), and in person at their locations (15%).
• Identify areas of weakness or vulnerability and recommend improvements to the client’s infrastructure.
• “Own” the customer issue you have drawn, effectively tracking customer issues, applying resolutions, and promptly communicating with the client about their issue’s status.
• Alert company management when a client situation requires more help than a single technician can provide, or when there’s an opportunity to increase business with the account.
• Document all of your work with the client, including a description of the problem and the solution you have applied.
• Maintain confidentiality about the client’s proprietary business practices and all of its data.
Your Skills and Experience
As a Level 2 technician, you have:
• Strong troubleshooting and critical thinking skills
• Ability to communicate and build rapport with clients
• Positive and professional demeanor
• 3 or more years of experience working with an MSP
• 5 or more years of experience installing, configuring, and supporting desktop, laptop, and server systems
• An understanding of physical and logical network infrastructure, security infrastructure, and performance and capacity planning. Specifically, this includes:
o Windows servers (active directory and/or group policy)
o Virtual environments (VMWare, MSFT Hyper-V)
o Microsoft Exchange servers
o Security (firewalls and antivirus)
o PC/Mac cross-platform
o Storage (SAN)
o Desktop/notebook support
o Networking
o TCP/IP, routing and sub-netting
o Backup and disaster recovery planning
o Deploying and configuring managed services
• Able to lift 20-30 lbs
• Eligible to work in the US
Local Travel Is Required
• Although we resolve most needs by remote control or phone, some daily local travel occurs based on client needs
• You must have reliable transportation with current insurance coverage and a driver’s license
• Our technicians are given a mileage allowance for approved travel to and from local client locations
About CMIT the main line and of Cherry Hill
We are an equal opportunity employer with two independently-owned franchise offices in the greater Philadelphia area – one in Radnor, PA, and one in Cherry Hill, NJ. We value your experience and ability to perform the job outlined above. Our employees work in a drug-free, smoke-free office environment, and we observe those same practices in our clients’ offices as well.
We offer:
• Competitive pay
• Weekends off
• Paid holidays per year the day after Thanksgiving.
• Two weeks of paid vacation per year.
• Optional participation in health care insurance
– Work with a growing team
– Solve puzzles every day
How You’ll Make a Difference
Your skills will help small businesses thrive. That matters because small businesses are the engine that drives the American economy and employs 60% of its workforce. And right now, small businesses are booming in the greater Philadelphia area. However, small business owners and workers are so busy in their fields that they can’t keep up with the technology they need.
That’s where you come in. You take what isn’t working, what’s turbulent, or what’s missing and turn it into a smooth-working system that keeps a business operating on all cylinders. You’re directly responsible for keeping local small businesses working with reliable technology.
And yes, that makes you a superhero.
Why You’ll Like CMIT
As an experienced technician, you know it’s hard to find the employer “sweet spot.” You may have even toyed with working for yourself – except that comes with a thousand daily hassles.
With us, a CMIT managed services franchise, you’ll find a job you can love. Each day, you’ll get the variety and challenge that keeps your work interesting, solving problems for companies in many fields. And each evening, our 24/7 help desk has your back, so you can kick off your shoes, shut off your phone, and chill. Working mostly from our office, you can keep work and home life separate… but you’ll also get enough fieldwork to keep things interesting.
Because we’re part of a nationwide organization, we have the technology resources usually found only in a much larger company -- including top vendors, in-house experts, and ongoing training -- but without the giant bureaucracy and corporate politics that make large organizations feel so impersonal. Instead, our lean local team delivers solutions with an extra helping of customer service, and our clients genuinely appreciate the work you do.
Your Responsibilities
• Provide technical assistance for the PCs, servers, and networks of small business owners and teams
• Resolve issues for clients via remote sessions (60%), by phone (25%), and in person at their locations (15%).
• Identify areas of weakness or vulnerability and recommend improvements to the client’s infrastructure.
• “Own” the customer issue you have drawn, effectively tracking customer issues, applying resolutions, and promptly communicating with the client about their issue’s status.
• Alert company management when a client situation requires more help than a single technician can provide, or when there’s an opportunity to increase business with the account.
• Document all of your work with the client, including a description of the problem and the solution you have applied.
• Maintain confidentiality about the client’s proprietary business practices and all of its data.
Your Skills and Experience
As a Level 2 technician, you have:
• Strong troubleshooting and critical thinking skills
• Ability to communicate and build rapport with clients
• Positive and professional demeanor
• 3 or more years of experience working with an MSP
• 5 or more years of experience installing, configuring, and supporting desktop, laptop, and server systems
• An understanding of physical and logical network infrastructure, security infrastructure, and performance and capacity planning. Specifically, this includes:
o Windows servers (active directory and/or group policy)
o Virtual environments (VMWare, MSFT Hyper-V)
o Microsoft Exchange servers
o Security (firewalls and antivirus)
o PC/Mac cross-platform
o Storage (SAN)
o Desktop/notebook support
o Networking
o TCP/IP, routing and sub-netting
o Backup and disaster recovery planning
o Deploying and configuring managed services
• Able to lift 20-30 lbs
• Eligible to work in the US
Local Travel Is Required
• Although we resolve most needs by remote control or phone, some daily local travel occurs based on client needs
• You must have reliable transportation with current insurance coverage and a driver’s license
• Our technicians are given a mileage allowance for approved travel to and from local client locations
About CMIT the main line and of Cherry Hill
We are an equal opportunity employer with two independently-owned franchise offices in the greater Philadelphia area – one in Radnor, PA, and one in Cherry Hill, NJ. We value your experience and ability to perform the job outlined above. Our employees work in a drug-free, smoke-free office environment, and we observe those same practices in our clients’ offices as well.
We offer:
• Competitive pay
• Weekends off
• Paid holidays per year the day after Thanksgiving.
• Two weeks of paid vacation per year.
• Optional participation in health care insurance
