DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE - ESSENTIAL DUTIES AND RESPONSIBILITIES

• Scheduling and dispatching drivers, technicians, to appropriate locations according to predetermined schedules, customer requests or immediate needs with the use of Google Maps.
• Relaying information such as updates to changes on schedule to technicians and Production Managers.
• Speaking with supervisors or customers to resolve problems or requests for services.
• Responsible for answering incoming calls for service and scheduling in a timely fashion with minimal hold time.
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses , and other information
• Calls customers for the purpose of scheduling pre-installation review, installation and service appointments for assigned locations, utilizing company call list program or backlog broken down sheet.
• Uses company provided scripts to ensure consistency with customer communications,
• Ensures daily schedules are appropriately booked,
• Reschedules cancellations,
• Ensures timely submission of all schedules to the branch offices,
• Follows up & Updates customers on a regular basis until the installation is set, ensuring their satisfaction with our work
• Approve New Sales/Pending Sales (verify all docs received; compare contract/prices/customer info/products entered/NOC dates/signatures etc. to database). Compare DPR to new sales/comp installs received.
• Check Completed Installs/Comp. Pending Installs
• Process Customer Cancellations (send to appropriate department for resolution)
• Provide tactical support to other departments of the company
• Performs other duties as assigned to meet business needs